CERTIFICATE ISO 9001:2015

Cappellotto S.p.A. is committed to being a key player and a leader in the design and manufacture of body fittings on chassis through the adoption and implementation of a Quality Management System in compliance with ISO 9001:2015, pursuing the following objectives:

1. Customer Satisfaction
   To understand customer needs in order to meet expectations through the supply of customized body fittings and configured products compliant with applicable regulations. To ensure timely and qualified technical assistance throughout the entire product life cycle.

2. Application of a Process Approach and Continuous Improvement
   To manage activities according to a process-based approach oriented towards efficiency and effectiveness through the PDCA (Plan-Do-Check-Act) cycle.

3. Professional Growth of Personnel
   To enhance the skills and contribution of each employee in achieving quality objectives, invest in continuous training, respect cultural diversity, understand the needs of all workers, and ensure health, safety, and well-being in the workplace.

4. Concerned parties engagement
   To cooperate with suppliers, local authorities, and the local community for shared development and to communicate transparently with all interested parties.

5. Social and Environmental Responsibility
   To promote a culture of quality and ethics through codes of conduct, protect the environment, minimize climate impacts, and comply with applicable mandatory requirements.

To achieve these objectives, Top Management commits to:

• Providing the financial, technical, human, and professional resources necessary to ensure that the Quality Policy is understood, implemented, and supported at all levels of the organization.
• Developing greater awareness of roles and responsibilities at all organizational levels through targeted training and a structured organizational framework.
• Defining actions to ensure continuous improvement of the Management System, its processes, products, and services during periodic Management Reviews, in relation to customer requirements and applicable regulations.
• Establishing, monitoring, and reviewing quality objectives in alignment with this Policy.
• Communicating and making the Quality Policy available to all personnel and interested parties, ensuring it is understood, implemented, and maintained at all organizational levels.
• Periodically reviewing the Policy and the organizational context, understanding the needs and expectations of interested parties, identifying existing measures and actions to be undertaken to reduce risks and seize opportunities.

CERTIFICATE ISO 9001-2015